1 reviews | Active since May 2017

09 Jul 2017, 12:48

Vodacom *****s data and money!

<p>I opted in for the meg your day data and my actual data was used. I was promised a refund and told it was loaded to my account...im still waiting for that data.</p> <p> </p> <p>Then im told that i am being charged a number change fee when ive had the same number for the last 4 years! They claim it is because i changed accounts but i was never told about this fee. I want my money back immediately!</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2017, 13:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jul 2017, 09:32
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian