JvZ
Jo-Mari van Zyl

1 reviews | Active since May 2017

11 Dec 2018, 08:13

Vodacom *****s Data and Minutes

After three lengthy phone calls in an attempt to retrieve my ****** voice minutes and data, Vodacom continued to deny my factual evidence of how both my voice minutes and data - expiring in two months - is used first. This, of course, resulting in me never having access to my voice minutes or data that expires soonest at the end of the first month, and results in Vodacom having a great time *****ing my minutes and data that was allocated to expire within the first month, leaving me with no data or minutes to access the following month. Thanks to Vodacom for *****ing my contractually allocated services and denying me access to the minutes and data that expire soonest.

Your so called technicians are pathetic and have, now for the second time, communicated that "the billing is right" when it is CLEARLY showing on my detailed sms balances how the latest-dated minutes and data is being eroded by you. NO RESOLUTION, and you are exploiting consumers ********ly!

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Replies (2)
Vodacom
Vodacom's reply11 Dec 2018, 09:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply11 Dec 2018, 14:43
Official
Dear customer

Our records indicate that your issue has been escalated and feedback has been provided. The reference number is ***.

Regards,

Vodacom Consumer Website Team