ER
Ernst R
1 reviews | Active since May 2019
14 Aug 2020, 14:23
Vodacom *****s data and makes it your problem!
I had 3.4gig of data left this morning at 11:00am. I did not use my phone until my first meeting at 13:00, at which point my data was completely missing. I have now had to buy data bundles to have my meeting. Vodacom just grabbed more than 3gig of data with no explanation.
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Replies (2)
Vodacom's replyOfficial
15 Aug 2020, 11:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Aug 2020, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ER
Ernst R's updateReviewer Update
17 Aug 2020, 09:13Received a call... was the worst service I've had on a call in a long time. Took up 16 minutes and got no where.
He admits he does not understand the discrepancies on my account, but insists "data cannot go missing".
For my 3.4gig that "disappeared" within a couple of hours without using the phone, he has offered me as a "gesture of goodwill" a 1gig, that expires tomorrow. What an insult!!
One of the worst customer experiences I've had.
He admits he does not understand the discrepancies on my account, but insists "data cannot go missing".
For my 3.4gig that "disappeared" within a couple of hours without using the phone, he has offered me as a "gesture of goodwill" a 1gig, that expires tomorrow. What an insult!!
One of the worst customer experiences I've had.
ER
Ernst R's update17 Aug 2020, 09:13
Reviewer Update
Received a call... was the worst service I've had on a call in a long time. Took up 16 minutes and got no where.
He admits he does not understand the discrepancies on my account, but insists "data cannot go missing".
For my 3.4gig that "disappeared" within a couple of hours without using the phone, he has offered me as a "gesture of goodwill" a 1gig, that expires tomorrow. What an insult!!
One of the worst customer experiences I've had.
He admits he does not understand the discrepancies on my account, but insists "data cannot go missing".
For my 3.4gig that "disappeared" within a couple of hours without using the phone, he has offered me as a "gesture of goodwill" a 1gig, that expires tomorrow. What an insult!!
One of the worst customer experiences I've had.