1 reviews | Active since Dec 2014
Vodacom *****s Data
There is no point in buying the whatsapp ticket.
I have been noticing that the whatsapp ticket is no point as vodacom takes my data and once my data has been depleted, i cannot use whatsapp with a positive ticket bundle amount remaining.
I called in last month when i noticed it, the lady assisted in syncing my number and then telling me to restart the device and she refunded the data ****** from Vodacom.
This weekend while watching whatsapp stories, i received an sms advising thatthat my data is depleted, when i checked my balance, my data had been depleted and the is still 800mb remaining on the bundle, but i could not use it because i had no mobile data and the bundle is just a decoration. The guy that assisted once again told me that he will sync my device and refund the ****** data, he also asked me not to buy the ticket again, why offer a service if it cannot be used and your consultants are advising to refrain from using it.
Today i wake up to no data once again and i cannot send whatsapp messages but my balance on the ticket is still above 800mb and i received no sms to advise i was below 100mb or near depletion, as per the Icasa ruling (this i will be taking up with Icasa). I call in and the gentleman asked me how much data has whatsapp used, how am i suppose to know when i am under the impression the bundle i bought is doing what it has been advertised to do, he advised that he will escalate it and the back office will investigate and refund the data ****** by vodacom, he advised that i would receive a sms confirmation, which i did not, what i received was a sms advising that my had been depleted after i checked my balance and saw that it has been depleted.
I now sit and do not kn ow what to do, do i buy more data for Vodacom to *****, am i getting back the ****** data?
The R35 used to purchase the bundle was refunded, which i did not request. All i want is my data that was ****** from 1 September until now, i do not understand how i can be asked how much was used when i thought i was using the bundle.
Now i have to check my balance after each whatsapp use to make sure i am not being ****** by my service provider.
This is pathetic and what makes it worse is that i have to wait up to 30 mins just to speak to a consultant.
I would like to proceed with a cancellation of my contract, after being a long standing client and promoting your brand to all family and friends, i have to know advise them to stay away.
I will be directing y complaint to Icasa because i feel vodacom is not treating this issue with the seriousness it should be.
After my complaints, I received a call from a vodacom consultant who apologised for the inconvenience, and assisted in synchronising my sim card once again. He also provided complementary data for the inconvenience and advised that everything should be fine going forward (the calls are recorded so I'm sure this can be verified).
I have WiFi at the office so this was not tested. I got home tested it and again WhatsApp is using my data and not the bundle. I called into customer care again and the consultant now advises that the bundle is not active and will not be active until they investigate which takes 3 working days. He also advised that he is not sure why I was told that the bundle would work because he can see on the system that a query was logged this morning and my R35 was refunded. I advised that I did not request that, all I wanted was to use the bundle with and know that my data is not being ******. He kept referring to the R35 that was refunded, so I asked if I buy another bundle now would it work, his response was no it won't work it will just show the balance.
So after advising three consultants that I would like use the bundle without being ****** and after having confirmation that it would work. I now sit without a WhatsApp bundle and I am not able to buy another one but because I was refunded the matter is considered resolved.
After being told all is in order by Vodacom, I had to call again to be informed that actually my bundle is not active.
I honestly feel like this service was good, got bad and now is even worse.
After my complaints, I received a call from a vodacom consultant who apologised for the inconvenience, and assisted in synchronising my sim card once again. He also provided complementary data for the inconvenience and advised that everything should be fine going forward (the calls are recorded so I'm sure this can be verified).
I have WiFi at the office so this was not tested. I got home tested it and again WhatsApp is using my data and not the bundle. I called into customer care again and the consultant now advises that the bundle is not active and will not be active until they investigate which takes 3 working days. He also advised that he is not sure why I was told that the bundle would work because he can see on the system that a query was logged this morning and my R35 was refunded. I advised that I did not request that, all I wanted was to use the bundle with and know that my data is not being ******. He kept referring to the R35 that was refunded, so I asked if I buy another bundle now would it work, his response was no it won't work it will just show the balance.
So after advising three consultants that I would like use the bundle without being ****** and after having confirmation that it would work. I now sit without a WhatsApp bundle and I am not able to buy another one but because I was refunded the matter is considered resolved.
After being told all is in order by Vodacom, I had to call again to be informed that actually my bundle is not active.
I honestly feel like this service was good, got bad and now is even worse.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,