MS
Meggan S

1 reviews | Active since Oct 2018

10 Oct 2018, 13:41

Vodacom *****s Data

Vodacom have repeatedly stollen my data. This month I had to phone Vodacom over and over to get my account unlock - when they finally unlocked it I was still unable to access the internet.

When I phoned Vodacom to find out why all my data was gone; I was put on hold for 20 minutes to be be told rudely that my data was used! I explained that my data couldn't have been used as the phone network was deactivated since before the first of the month.

The lady then went through the times that the data "was used" and indicated that it was used on internet during the late hours of the night when my phone was still locked - absolutely impossible to have been used by me when the network was deactivated.

Not the first time that Vodacom has done this.

Please can someone advise if there are any network carriers out there willing to buy users out of their Vodacom contracts? My husband and I both want to leave because of this now.

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2018, 14:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Oct 2018, 18:09
Official

Dear Meggan

We tried calling you with regards to your query, however we were unable to get hold of you after numerous attempts.

Kindly let us know should you need further assistance, alternatively contact our call centre on 082 135.

Regards

Vodacom Consumer Website Team

Best regards,