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Shaun W

1 reviews | Active since Jul 2018

05 Jul 2018, 12:41

Vodacom *****S DATA

On Wednesday, 4 July 2018, I received a message from Vodacom about my data expired even though it was only due to expire on 28 July 2018. On Monday, 2nd July 2018 the balance of 440MB reflected on my cellphone. Two days later it disappeared even though I only used about 60MB mobile data as I mostly made use of wifi. Vodacom Centurion could not pick up any excessive usage. They also could not pick up the purchase made for 500MB on the 29th of June 2018 even though i showed them the proof.

This is not the first time that my data disappeared without me using it. Unlike all the other times when this happened, I now have proof.

I now can't draw any conclusion other than that Vodacom *****S DATA....

If it happens to me, it can happen to anyone.

0
Replies (3)
Vodacom
Vodacom's reply05 Jul 2018, 13:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Jul 2018, 12:20
Official

Good day Shaun,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,

SW
Shaun W's update06 Jul 2018, 12:49
Reviewer Update
Good day Theo Thank you for responding to my post. I do appreciate that I got a response & that you added data to my account as a gesture of goodwill - even though you mentioned that you could not see any forfeiting of data. Just to put the record straight, this happened to me twice in the previous month; but I did not have proof. However, I made a concerted effort to check at the beginning of this month. That is how I picked it up. I also want to put it on record that after I complained about it yesterday morning; my data was re-instated without informing me or acknowledging that it was removed. If I had your email address; I would have emailed you the screendumps reflecting such. I would again like to thank you for getting back to me on this matter. Regards Shaun