1 reviews | Active since Nov 2014
Vodacom *****s data
Today I received an SMS from vodacom saying that I had 287mb of 700mb of data left (5th of the month). <br> 2 hours later after I drove home I received another SMS that said I had 87mb left. <br> I have never used more than my data limit and this has never happened before and my phone habits have not changed so I phone to asked Vodacom what had happened. They could only give me generic answers such as my apps must be auto updating (all of these are turned off) or I received many messages (200mb? I only received about 10 whatsapps so these answers I find to be logically flawed).<br> They suggested I should get itemised billing but I know this would only show a charge of mb and not what the data was used for. (please note they charge you for itemised billing if requested)<br> They were very unhelpful, , they could not answer my question of how I used 200mb of data on my drive home and they kept talking in circles. The only conclusion I can make is that Vodacom has charged me for data I haven't used and this is unacceptable.
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Best regards,
