MA
Maddy A
1 reviews | Active since Mar 2017
12 Jan 2022, 09:28
Vodacom *****s Customer Money
Vodacom has been billing me for a device that I never asked for or received. This is a sim-only contract that I renewed in May 2021 and they have been billing for a device ever since! Have phoned customer services MULTIPLE times with the promise that I will receive the money back and that they will stop billing me for the device. THIS DID NOT HAPPEN on any occasion after the phone calls. It has been EIGHT MONTHS and this still isn't rectified. Most horrid customer service I have ever experienced.
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Replies (5)
Vodacom's replyOfficial
12 Jan 2022, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2022, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Maddy A's updateReviewer Update
19 Jan 2022, 20:49That was said to be a gift with purchase! That is not something that I need! I request a copy of the call where this was said. Absolute nonsense giving me some sort of voucher that I will not use but have to take and pay for?!
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Maddy A's update19 Jan 2022, 20:49
Reviewer Update
That was said to be a gift with purchase! That is not something that I need! I request a copy of the call where this was said. Absolute nonsense giving me some sort of voucher that I will not use but have to take and pay for?!
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Maddy A's updateReviewer Update
19 Jan 2022, 20:50The sales rep said it was an upgrade to continue my line, the price stays the same. Nothing more and nothing less.
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Maddy A's update19 Jan 2022, 20:50
Reviewer Update
The sales rep said it was an upgrade to continue my line, the price stays the same. Nothing more and nothing less.
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Maddy A's updateReviewer Update
19 Jan 2022, 20:53It was a FREE VOUCHER. Much like the ones you've been giving every damn time I got an upgrade. Absolute bull****! This is how you treat customers?!
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Maddy A's update19 Jan 2022, 20:53
Reviewer Update
It was a FREE VOUCHER. Much like the ones you've been giving every damn time I got an upgrade. Absolute bull****! This is how you treat customers?!
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Maddy A's updateReviewer Update
19 Jan 2022, 20:54I expect my money to be paid back immediately.
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Maddy A's update19 Jan 2022, 20:54
Reviewer Update
I expect my money to be paid back immediately.