1 reviews | Active since Jun 2016
Vodacom *****S clients minutes by deactivating packages before the 31st May 23:59pm
At the end of my contract period, I gave 30 days notice and migrated to a cheaper package. Vodacom advise we will forfeit the nearly 900 minutes due to migration. What they don't say, they forfeit it before the business day is even over, let alone at midnight on the 31st, thereby effectively *****ing the clients minutes. Then the new package kicks in one day early, and they don't load the full components (eg data and sms component), resulting in us using airtime for data! To top it all, they now claim that the package offered doesnt include the other components. So why sign a 2 year contract with no phone, and to get minutes at R1.83 a minute, when you can go prepaid for 79c and minute and not lose what you don't use! Vodacom, be prepared for war, this is outright THEFT, you cannot forfeit a persons minutes until midnight on the 31st May, and not at 2pm!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
