pS
phakama S

1 reviews | Active since Apr 2018

23 Apr 2018, 14:05

VODACOM *****S AND LIES

I recharged with a 1G data, in less than two hours got a notification my data is low, whereas all my apps are off on the background and I only switch on Facebook and watsapp. I reported the matter this morning and Vodacom said will give me a complimentary data within an hours time, I called them after three hours to question about the data nothing was done about that. I went on Vodacom and buy on advanced data, I load with 100MB I didn't even swutched on the cellular the data was depleted I called them while I was on the call with the consultant messages flock in and I was notified about the MB left on the phone whereas they already told me that my data has depleted. So VODACOM IS BACK ON THEIR *****ING BUSINESS?..

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Replies (2)
Vodacom
Vodacom's reply23 Apr 2018, 14:10
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Apr 2018, 13:04
Official

Good day

Once again thank you for your patience.

As per our telephonic interaction the matter has been resolved.

Regards

Kim