Hellopeter
Share Your Experience
AS
Alain S

1 reviews | Active since Mar 2009

11 Apr 2018, 09:25

Vodacom *****s airtime once again !!!

Once again Vodacom have ****** my airtime and used it for data ! This time there was no SMS warnings of low data OR that the data had in fact expired !!!

As a gesture of goodwill Vodacom gave me another R 50 airtime and are going to "investigate" why no SMS notifications were sent ! I have heard this story before.

This is basically theft as I have ZERO control of my airtime balance. If my data expires then the simple solution would be disable my data but Vodacom would rather ****** money by charging high data prices !!!

This has been reported again to ISCASA !!!

0
Replies (4)
Vodacom
Vodacom's reply11 Apr 2018, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AS
Alain S's update11 Apr 2018, 09:36
Reviewer Update
Hi By what date can I expect a reply ? Thanks
AS
Alain S's update11 Apr 2018, 21:52
Reviewer Update
I lodge a complaint from my cell phone number but they send a SMS to my data device ??????? Vodacom cannot even get the cellular number correct !!!! This is their response now, they are not accountable for anything just to ***** your money !!!! "Dear Customer,?kindly be advised that the SMS notification is a courtesy message. Please note that Vodacom cannot be held liable for the non delivery of these messages and the onus remains with you as the user to check remaining data."
AS
Alain S's update12 Apr 2018, 09:39
Reviewer Update
Any news Vodacom ??????