Vodacom *****s airtime/minutes
<p>I had 54 minutes and 40 seconds worth of minutes available on my cellphone which was suppose to expire only at 12pm tonight. Yet this morning when I woke up my minutes were gone. </p> <p> </p> <p>When you call the call centre they give you all kind of lame excuses and offered me R29 airtime. SERIOUSLY????? R29 rand airtime for my 54 minutes? When last have to look at your call cost Vodacom? R29 Minutes can get me a measly few minutes.</p> <p> </p> <p>STOP *****ING FROM YOUR CLIENTS!!!!!!!!!!! You are nothing but commen *****s. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A copy and paste reply and then I will probably wait days for a respond. Vodacom SUCKS!!!!
A copy and paste reply and then I will probably wait days for a respond. Vodacom SUCKS!!!!
As per our sms communication, this query has been resolved.
Regards,
R. Maart
As per our sms communication, this query has been resolved.
Regards,
R. Maart
Yes, I received an amount of airtime to replace my 54min airtime which was ****** but only upon logging in now did I realise that Vodacom also stole my 227 sms's that was suppose to still be available until 12pm tonight. I PAID FOR IT!!!!! How can Vodacom just take services clients have paid for? Why did I have to spend over an hour on the phone today to get what is rightfully mine and what I paid for?
If I didn't make a fuss I would simply have lost all off my minutes like I have now lost my sms's.
Vodacom you might have credited my account with a amount but I still had to spend a lot of time to get it back and had to continuously fight with extremely *********** staff who kept on telling me how they understand how I feel but are unable to assist.
Yes, I received an amount of airtime to replace my 54min airtime which was ****** but only upon logging in now did I realise that Vodacom also stole my 227 sms's that was suppose to still be available until 12pm tonight. I PAID FOR IT!!!!! How can Vodacom just take services clients have paid for? Why did I have to spend over an hour on the phone today to get what is rightfully mine and what I paid for?
If I didn't make a fuss I would simply have lost all off my minutes like I have now lost my sms's.
Vodacom you might have credited my account with a amount but I still had to spend a lot of time to get it back and had to continuously fight with extremely *********** staff who kept on telling me how they understand how I feel but are unable to assist.
Renzo Maart,
You send me an sms advising that my account have been credited with R120.00. Where is the R9.38 airtime that was still on my account before you credited it? As the only airtime that now is the R120. Surely it should also reflect my R9.38.
Why do Vodacom continiously *****s from their clients??????????????????????
Someone at Vodacom better fix this TODAY and I WANT MY SMS'S BACK TOO!!!!!!!!!!!!!!!!
Renzo Maart,
You send me an sms advising that my account have been credited with R120.00. Where is the R9.38 airtime that was still on my account before you credited it? As the only airtime that now is the R120. Surely it should also reflect my R9.38.
Why do Vodacom continiously *****s from their clients??????????????????????
Someone at Vodacom better fix this TODAY and I WANT MY SMS'S BACK TOO!!!!!!!!!!!!!!!!