RK
Riaan K

1 reviews | Active since Sept 2013

17 Apr 2020, 16:47

Vodacom *****s Airtime

Since we've been on Lockdown... I've been more aware of my cellphone's airtime...

I noticed that every single day my airtime gets less and less, without me using Mobile Data or making any calls.

So I asked someone, which then explained to me where to go under Content Setvices and I noticed that I'm paying daily rates for weird subscriptions EVERY SINGLE DAY...

So I stopped the subscriptions, Blocked them and called Vodacom on 082 135 to request a refund.

Sorry... You've subscribed, you can't get a refund... I said, "I didn't subscribe" So the support person' answer to me... "How did you then know you were subscribed."

What attitude...

I want a refund! I just noticed my wife's cellphone is also subscribed to one of these services.

Someone CALL ME!

0
Replies (1)
Vodacom
Vodacom's reply18 Apr 2020, 12:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team