HM
Hazel M

1 reviews | Active since Jan 2018

16 Jan 2018, 13:03

Vodacom *****s Airtime AGAIN

Honestly, I've had it with Vodacom *****ing my airtime and data bundles.

I loaded 35 rands airtime yesterday when I checked my balance this morning all my airtime was gone. I've sent tweets to the Vodacom customer service but they have not responded?!!!!

0
Replies (3)
Vodacom
Vodacom's reply16 Jan 2018, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

HM
Hazel M's update20 Jan 2018, 12:03
Reviewer Update
I have still not heard back from your consultants. Please refund my airtime!
Vodacom
Vodacom's reply30 Jan 2018, 15:01
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Your query has been addressed and assigned to the relevant supporting team for further review.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS