Vodacom *****s airtime

HP Logo Write a review

anton W

5 reviews | Active since May 2017

22 May 2022, 08:31
Vodacom *****s airtime
I have a prepaid Vodacom account.
I do not need data as I use wifi at home and only buy the Vodacom whatsapp bundle on a monthly basis for work. However whenever I purchase airtime Vodacom then uses the airtime I purchased for data and I never have any airtime left to make a call and have to top up my airtime constantly.
If I don't use the airtime fast enough Vodacom then uses all the airtime I bought for data.
I have send numerous e mails to Vodacom but have not received any reply neither was this issue resolved. In short Vodacom *****s my airtime


Vodacom's reply:
22 May 2022, 09:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply:
30 May 2022, 16:29

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Regards

Consumer Website Team

Private Reply
Write a reply: why can you not answer on the platform provided. You have not answered by review that you ***** airtime.

Public reply



Public comments

Reviewers


Businesses


Support


© Copyright 2018 hellopeter.com and its affiliates. All rights reserved. | Legal