NM
Natalie M
1 reviews | Active since Feb 2019
01 Feb 2019, 10:31
Vodacom *****s airtime
Vodacom don't always credit contracts with there monthly airtime and when you query it, they falsely state it was used on line. If you query further because you know that it was not used on line, then you are told the technical department will come back to you in a week. Poor service is not giving a client what they pay for.....and Vodacom repeatedly ***** from clients.
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Vodacom's replyOfficial
01 Feb 2019, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Natalie M's updateReviewer Update
01 Feb 2019, 11:36I would appreciate that but as this is happening to me on a regular basis what does Vodacom plan to do to stop this.
Just reimbursing me is not solving the problem.
NM
Natalie M's update01 Feb 2019, 11:36
Reviewer Update
I would appreciate that but as this is happening to me on a regular basis what does Vodacom plan to do to stop this.
Just reimbursing me is not solving the problem.