DS
Dewald S

1 reviews | Active since Nov 2010

19 Feb 2015, 08:16

Vodacom *****s airtime

I have a Top Up 315 contract with Vodacom for a lot of years now and my airtime have accumulated over the last two years to a total of R1800.00 as I am not the talkative type of person spending every sent of airtime on my phone. So now I am due for an upgrade. Now Vodacom tells me my airtime will fall away and I cant transfer it to another Vodacom number I have as it is their policy. So in other words their police is to ***** my airtime which I have paid for over the last two years????? I will not accept this and I demand my airtime to be transferred to another number. I don't care about their policy allowing them to ***** from me as I paid for this airtime.

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2015, 09:27
Official
Hello pokkel26,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team