DN
Dionne N

1 reviews | Active since Jul 2017

31 Jul 2017, 08:19

Vodacom *****s!!!

<p>I have been a loyal Vodacom customer for more than 20 years and for some months my account has been more than R 10 000 p.m. </p> <p> </p> <p>The company that employs me has a monthly Vodacom bill of more than R 250 000.00 which we now consider cancelling.</p> <p> </p> <p>Last year October I switched my personal as well as my wife's cell phone accounts from vodacom to Cell C due to horrible services, being to expensive and terrible cell-phone reception. I performed a Sim swap from vodacom to Cell C to keep my number, and between myself and my wife I paid Vodacom more than R 10 000 to buy out my contract. Which I did with the greatest pleasure just to get rid of vodacom.</p> <p> </p> <p>However during the same time I cancelled and bought out my vodacom accounts, Vodacom **********ly opened another 3 accounts in my name. Since October last year to date Vodacom has debited my bank account with more than R 7 000.00. I have being to numerous Vodashops, I have made hundreds of phone calls and send I don't know how many emails to CEO at Vodacom regarding the matter. </p> <p> </p> <p>Every single person from Vodacom refused to assist me and accused me of opening the accounts myself which I never did.</p> <p> </p> <p>I want to advise everyone to stay as far away from Vodacom as humanly possible.</p> <p> </p> <p>P.S. the reason we consider cancelling the company's Vodacom account is because one of my colleagues' accounts was **********ly charged with R 15 000.00 data usage in a single month. We were also offered the same deal from a different service provider for almost half the price!!!</p> <p> </p> <p>I am sending the same review as I have not been contacted as promised by the fruadulent Vodacom</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2017, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,