sM
stephan M

1 reviews | Active since Sept 2012

29 Dec 2020, 14:55

Vodacom *****s.

Vodacom has once again ****** my money by taking a debt order that was cancelled. On the 25 September 2020 I phoned to cancel my data two year contract. The last month of payment would be end October. In November my vodocom app had removed my number however I got a debt order request end November. I phoned vodacom to rectify the issue, which had still not been resolved at the end of December. They are still taking money from my account for a cancelled vodacom data contract. After phoning 5 times over a two month period I am no closer to getting my refund or closing a data contract that has expired. this is *******. I have contact five different vodacom consultants to fix my issue which is clearly still not dealt with. Can someone please fix my account ASAP. Account in question Stephan Michaux, ***, email ***. My contact detail ***

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2020, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team