1 reviews | Active since Mar 2017

10 Mar 2017, 08:24

Vodacom *****s!!!!

<p>I am appalled, by how sly & underhand Vodacom deals with their clients.<br />My wife upgraded her laptop contract in Jan this year, it was for an upgrade in Dec, <br />our previous contract was for R419 and the new one was going to be R529 as discussed and signed for in an Incredible Connection store, we were informed that this contract will be going off only in March as that is when the previous contract would have ended.<br />I took over the payment from my wife on my bank account via debit order.<br />The first debit order that went off was R1681.5?????!!!!!!<br />How do you work how do you charge me 3 months worth of subsriptions in the first month of the new contract, this is more than a R1100 than I budgeted for to spend in this month.</p> <p>I have had cell end data contracts for more than 13 years and it is the first time that I see that a customer is charged 3 months subscriptions in the first month of the new contract commencing when the contract was due for an upgrade 4 months ago?????!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Apr 2017, 11:00
Official

Good Day Mr Sjac Weideman

We are sorry to hear of the circumstances under which your posting has reached us.

We have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support