Vodacom *****s

During 2017 I phoned Vodacom to enquire as to why my Insurance is not on my invoice, insurance I had since 2009. They rep**** that it was cancelled and that I had to renew it. No one could tell me why it was cancelled just like that, the best part was that they could not activate it just like that, they expected me to phone Cellsure and apply again from start. After numerous talks with Cellsure I got someone from Vodacom's complaints to aid me on the 13th of July. She tried to activate it again, just like that, but by that time I was fed up and got other insurance. On 3 August I recieved a sms that my cellphone cover band has been activated by Cellsure, once again just like that, without my consent, This is really worrying as it seems they can do what they want. I currently have two insurance policies on my cellphone, because once again after they reactivated it without my consent, they expect me to cancel it myself. This is utter nonsense, because what guarantee do I have this will not happen again, it has already happen twice. I await Vodacom or Cellsure to phone me as they promised 2 weeks ago and I await my refund.