Vodacom *****ling money from customers with chanrges like Entertainment Services and Content Services

Item: Vodacom
Rating: 1
Author: Christie L

Vodacom keep on *****ing money from the customers by charging for Entertainment Services in 2018 and now Content Services in 2019 , I have dealt with them in 2018 and told them to please stop *****ing the customers money, this year 2019 again , who can I seek fo legal advise , and start making vodacom to pay , not just for me but for all the other customers that they been doing this

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Dec 2019, 09:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Dec 2019, 09:34

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

08 Jan 2020, 07:21

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that feedback has already been provided, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply08 Jan 2020, 07:21

Official

Dear Customer,

Our records indicate that feedback has already been provided, your query has now been resolved.

Regards

Consumer Website Team