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BJvV
Belinda Janse van Vuuren

1 reviews | Active since Feb 2019

18 May 2020, 14:50

Vodacom *****ling

Vodacom is the worst. They take extra money for 'upgrade' which never took place. Then they do not pay the money back. That is *****ing. No joke when one does not budget for this and it is no small change. Thinking of changing provider. Useless!!

0
Replies (4)
Vodacom
Vodacom's reply18 May 2020, 16:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 May 2020, 17:02
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and advised accordingly. 

Regards,

Vodacom Consumer Website Team

Best regards,

BJvV
Belinda Janse van Vuuren's update25 May 2020, 08:42
Reviewer Update
So now I received my new account, and again it is not corrected. HOW MANY TIMES MUST I CONTACT VODACOM???
I went into the Vodacom store at the Kollande Mall, the sales person was utterly rude and just kept saying 'you already upgrade' - what??? How long will this take to correct my account and state not upgrade????
I am really sick and tired of Vodacom.
I will be contacting the Onbudsman

BJvV
Belinda Janse van Vuuren's update26 May 2020, 15:54
Reviewer Update
When will Vodacom call me to sort this out finally?
This must be sorted before they take another extra unnecessary fee on the 1st. Understand I can not be sort again!!!