ES
Eric S

1 reviews | Active since Jun 2011

04 Sept 2015, 15:02

Vodacom *****ing your data and lying to your face!

So my account the last few months has been excessive. Like thousands of others being ****med by vodacon I queried this and being told it's the smartphone I use, the same one with the same settings I've used for almost 2 years. <br> After endless calls and logged queries which take at least a month to get back to you I received a ridiculous generic answer that it might be Facebook, twitter, Wikipedia etc. Vodacom obviously thinks everyone uses these so blame them to cover their theft.<br> My account was suspended yesterday, the entire day as I refused to pay while this investigation was or wasn't being done, who knows? So I pay the R5500 inflated bill and get my phone back. I call Vodacom to check what my usage was for the day and what do you know I apparently used 220MB while my service was suspended.<br> <br> This proves that Vodacom is *****ing people's money, charging for data not used and are generally a ******* and sick company. It is time for the public to come together bring a class action suit against these **********.

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2015, 19:02
Official
Hello Madlymad,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM