MP
Milan P
1 reviews | Active since Jan 2019
21 Jan 2019, 11:15
Vodacom *****ing R5/day from my airtime.
I was automatically subscribed to V Live Game service with no communication.
This costed me R5 per day for 6 months!!!
There was no sms informing me about this and I had to pay R11 for an itemised bill to pick up this issue. There is no transparency regarding this issue.
I am extremely disappointed that Vodacom are *****ing money from their pre paid subscribers.
I see that there are many reports on HelloPeter and other forums with the same issue.
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Replies (2)
Vodacom's replyOfficial
21 Jan 2019, 12:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2019, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Jan 2019, 14:04 Dear Milan
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Vodacom's reply21 Jan 2019, 14:04
Official
Dear Milan
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team