RJvR
Rensia Janse van Rensburg
1 reviews | Active since Mar 2015
23 Jan 2019, 18:21
Vodacom *****ing out of my account
First mistake was getting fibre through Vodacom, all was well untill they billed me for fibre although I haven't received the router yet. Been phoning since Dec 2018, everytime the agent has a new story but it should be resolved in24 hours. It is currently 23 Jan 2019. Still no router except the one with ****le you get whilst you wait for fibre (vodacom canceled this so it doesn't work either) currently money is being deducted out of my account although I don't have the service, I think this is called *****ing btw. On behalf of my roomate Stephanie van Heerden
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Replies (3)
Vodacom's replyOfficial
23 Jan 2019, 18:35Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 18:35
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Jan 2019, 09:26Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Priority has also been requested.
Regards
Consumer Website Team
Consumer Website Team
Vodacom's reply24 Jan 2019, 09:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Priority has also been requested.
Regards
Consumer Website Team
Consumer Website Team
RJvR
Rensia Janse van Rensburg's updateReviewer Update
25 Jan 2019, 16:07Dear Vodacom Team
I phoned again today, no resolution, no feedback just another logged call. You are *****ing from the consumer. I do not have a fiber router which I am paying for, I do not have fiber activated but money is being deducted from my account. I phoned Vodacom since Dec 2018 to tell them that the Fiber router and activation has not yet happened yet no one seems to give a ****. It is over a month of constant phone calls. Automated messages. You are *****ing for services not rendered.
RJvR
Rensia Janse van Rensburg's update25 Jan 2019, 16:07
Reviewer Update
Dear Vodacom Team
I phoned again today, no resolution, no feedback just another logged call. You are *****ing from the consumer. I do not have a fiber router which I am paying for, I do not have fiber activated but money is being deducted from my account. I phoned Vodacom since Dec 2018 to tell them that the Fiber router and activation has not yet happened yet no one seems to give a ****. It is over a month of constant phone calls. Automated messages. You are *****ing for services not rendered.