Vodacom *****ing our money and data

Every month when my data runs out or is about to run out, I top up by dialling *111#. This is service is NEVER available. For the past two months it took me TWO days to try and top up data on my package. By then i have received numerous sms's or at times absolutely NONE stating that my data has run out or I have used R 600 out of bundle data. Is Vodacom seriously going to get away with this month after month. YET...I have been trying for two years...yes TWO YEARS to get Vodacom to sort out my Voicemail as I don't have that functionality. And now I will have to pay more because of the VAT increase. Vodacom is ripping its clients off and just getting away with it. When is this going to stop? When will we get the service that we pay for???? Where is all my data going???? I please want a refund on the last two months out of bundle data that Vodacom is billing me for. This is absolutely absurd. This is NOT the first complaint, but clearly Vodacom doesnt care about their clients. Its all about they money to them.