VODACOM *****ING OUR MONEY

During Lockdown last year, I got a call from VODACOM, offering me a Mecer Guru Laptop. I asked is there a DVD/CD included on the machine, they ****. there was not. 5gig included. July 2020 Opened the Laptop. Then it required updates. To our dismay the laptop shut down complete and did not want to switch on again. We took it in to Vodacom Middelburg Mall and the Technician tried to assist. We were advised to contact Platinum warranty NO RESPONSE . A mail was sent for pick-up at Vodacomshop Middelburg Mall. Andre Gleeson sent a mail to Platinumwattanty NO RESPONCE. WE HAVE BEEN PAYING R400 A MONTH FOR NOTHING. THE ******* MECER GURU BROKE. IT CRASHED. AND WE SIT WITH NOTHING. The laptop has been lying at a Vodacom shop for over a year now. HOW pathetic. I have been a customer for very long I pay R3000 a month to them. And this is how I am treated. I have been to Vodacom 14 times during this year. NO HELP WHAT SO EVER. MONEY WASTED. NO ASSISTANCE. WE TRIED TALKING TO VODACOM ON FACEBOOK, THEY JUST PASS THE BUCK.