RM
R M

1 reviews | Active since Dec 2016

01 Dec 2016, 18:45

Vodacom *****ing our money

<p>Vodacom contract ended on a tablet, but Vodacom decided i should still continue with a 1gig data contract that i have been paying for 4 months. This number has not been in use for a year, i have changed to MTN because of previous problems with vodacom. i have called the customer care line twice to cancell and the last time they transfered my call and then the call was dropped. What do i have to do to get through to Vodacom? Must i be one of those customers that goes and scream in the shops. Or should i involve the lawyers. </p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team