OC
Olivia C
1 reviews | Active since Mar 2016
31 Jan 2019, 12:04
VODACOM *****ing my R3 airtime daily!!!!!!!!!!!!!!!
Will Vodacom please stop buying data with my airtime on my behalf. They keep taking R3 off my airtime for some 10MB Data Refill which I did not sign up for. Its happening everyday!!! As a consumer, I do not think its fair for Vodacom to make decisions to purchase data or anything on my behalf. I purchased airtime and not data. If I want data, then I am fully capable of purchasing data myself. I have tried deactivating this data refill using the *135# three times already and I keep getting a message that an confirmation sms will be sent to me. I have called the call centre to have this forced service removed, but I am not getting results. Please I do not want your data refills. Leave my airtime alone!!!
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Replies (2)
Vodacom's replyOfficial
31 Jan 2019, 13:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2019, 13:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Feb 2019, 08:31 Dear Olivia
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply05 Feb 2019, 08:31
Official
Dear Olivia
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team