YG
Yvonne G
1 reviews | Active since Jun 2012
23 Dec 2020, 11:25
Vodacom *****ing my money - no data received
I purchased data on the vodacom app end October. I was busy with a project at work and needed to get Data, so i bought 20GB Data. The data was not processed but the money was taken off my account. After excuse after excuse, i still do not have my data. I eventually ended up purchasing data on my capitec app which reflected immediately! All i want now is my money back please? I do not have a need for the data anymore!! You will be able to see online how many times I have called regarding this and i have emails as proof of trying to get this resolved. I am utterly disgusted with Vodacom and will be moving my account to another service provider as soon as i can.
thank you
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Replies (2)
Vodacom's replyOfficial
23 Dec 2020, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2020, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YG
Yvonne G's updateReviewer Update
19 Jan 2021, 07:57Good day
A consultant called me on the 28th requesting i send my statement to them showing where the money was deducted, which i did.
Now, it is the 19th January, still no response and no refund.
Clearly i trust people way to easily!
A consultant called me on the 28th requesting i send my statement to them showing where the money was deducted, which i did.
Now, it is the 19th January, still no response and no refund.
Clearly i trust people way to easily!
YG
Yvonne G's update19 Jan 2021, 07:57
Reviewer Update
Good day
A consultant called me on the 28th requesting i send my statement to them showing where the money was deducted, which i did.
Now, it is the 19th January, still no response and no refund.
Clearly i trust people way to easily!
A consultant called me on the 28th requesting i send my statement to them showing where the money was deducted, which i did.
Now, it is the 19th January, still no response and no refund.
Clearly i trust people way to easily!