VODACOM *****ING MY MONEY

So I have had to resort to this post. A quick back story.

In March when we were told about our lockdown rules and the whole entertainment industry came to a stand still.

So I though I was thinking ahead and knew I could keep up my current monthly payment, so I requested and downgrade asked them for help.

They said my upgrade is due July so will be better then to change it’ll take a month to activate and all should be fine. I agreed to a package they offered me. The sales guy said id get a certain amount of airtime and data. I agreed and was waiting the month for it to kick in. Come August, life took a traumatic turn my mom past 30July, Funeral scheduled 4 Aug, On the morning of the funeral I was trying to make calls and plan my mother’s funeral. To find out that it said I have insufficient airtime. So I called the call center and asked what the problem was. They said the package I was on now did not include airtime the sales guy made a mistake , so I said ok and NEVER gave any instruction to change the package again. I went on to grieve my mom and bought airtime. I was ok with that. Come month end , they debited a 1700 from my account. I was shocked and never had the money . Of which I told them I wouldn’t because of the lockdown. That’s why I wanted the downgrade. Everytime I contacted them the issue was escalated and no further communication was made to me . Only money was taken from me. So then that month when I told them to keep my package the way it was and I never agreed for it to change back to the large amount . “BECAUSE I COULDN'T AFFORD IT “ The escalates it and again no communication to the outcome. My phone never worked for a whole month I couldn’t call couldn’t use data , it was a brick for a whole month. And still they wanted the money I got back onto the lower package and thought they realized they were in the wrong . I’ve had countless of al problems since then. My app said I owed the 500 for the current subscription and all was fine. Nope, they now say I am in arrears and have cut my again. For 1700 I can’t believe the service or no customer driven service for Vodacom, there’s all these gatekeepers that escalate issues and it’s just left there . I was a pro active client from the beginning of lockdown because it lost all my work due to COVID and said i wouldn’t be able to afford it. My statement has been clear from the start. They messed up and still want to take money from me for a service they never provided for a whole month. This is taking advantage of the consumer even when the consumer was upfront and proactive . I would cancel my contract only if I could avoid more payment and being forced to continue .

I have been a customer for 20years and Vodacom cannot look after their customers.

My situation hasnt changed, I still don’t have work and won’t be able to afford the payment they are saying I owe when they didn’t even give me the service .... I will be going to the consumer protection act ... My number Is ***