ML
Mark L
1 reviews | Active since Sept 2019
19 Apr 2021, 15:43
Vodacom *****ing my money by charging more than what was agreed on when i upgraded.
Vodacom Is Charging Me above what was promised when i upgraded my account. Vodacom keeps opening a case and says is has been solved but everything remains the same. I am now looking for a legal route I can take to challenge Vodacom on breach of contract. I am not going to just leave it and let Vodacom ***** my money. This is the 4th complaint I am making. I have spent about 5 hours in past month trying to fix this.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
19 Apr 2021, 16:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Apr 2021, 16:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Apr 2021, 16:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Apr 2021, 16:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ML
Mark L's updateReviewer Update
19 Apr 2021, 16:19These are all automated responses and nothing ever comes from these responses. I will continue with a legal case.
ML
Mark L's update19 Apr 2021, 16:19
Reviewer Update
These are all automated responses and nothing ever comes from these responses. I will continue with a legal case.
ML
Mark L's updateReviewer Update
19 Apr 2021, 17:38Again this is a cut and paste response. I have received this response a couple of times. nothing has been done.
ML
Mark L's update19 Apr 2021, 17:38
Reviewer Update
Again this is a cut and paste response. I have received this response a couple of times. nothing has been done.
ML
Mark L's updateReviewer Update
20 Apr 2021, 14:50Literally exactly the same as previous message. still nothing.
ML
Mark L's update20 Apr 2021, 14:50
Reviewer Update
Literally exactly the same as previous message. still nothing.