FVDM
Francois Van Der Merwe

1 reviews | Active since Nov 2011

01 Sept 2018, 10:57

Vodacom *****ing my money and then blaming a 3’rd party!!!

I’ve been a Vodacom customer for many years but this is the end of our relationship!

Looking at my billing, I noticed a daily charge of between R8 and R9 for entertainment services (VodafoneL p-squarem)!! When I called the customer service line they advised that it was a 3rd party called “Infobip” deducting the money and that they don’t have control over it. This is ridiculous because the money is deducted by Vodacom?? I never gave my concent for this nor did I subscribe for any games. I’m shocked that a company like Vodacom can allow this underhanded like business dealings. I will file a claim for my refund through the small claims court if this is not resolved to my satisfaction!!

0
Replies (3)
Vodacom
Vodacom's reply01 Sept 2018, 11:49
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

FVDM
Francois Van Der Merwe's update01 Sept 2018, 12:13
Reviewer Update
A gentleman called Marlon from Vodacom social media department called me almost immediately after my complaint and I’m very pleased to say that the issue has been resolved. Many thanks for your quick response and professional service!!
Vodacom
Vodacom's reply01 Sept 2018, 12:22
Official

Dear Francios

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.

Have a great day further

Vodacom Consumer Website Team