1 reviews | Active since Nov 2011
Vodacom *****ing my money and then blaming a 3’rd party!!!
I’ve been a Vodacom customer for many years but this is the end of our relationship!
Looking at my billing, I noticed a daily charge of between R8 and R9 for entertainment services (VodafoneL p-squarem)!! When I called the customer service line they advised that it was a 3rd party called “Infobip” deducting the money and that they don’t have control over it. This is ridiculous because the money is deducted by Vodacom?? I never gave my concent for this nor did I subscribe for any games. I’m shocked that a company like Vodacom can allow this underhanded like business dealings. I will file a claim for my refund through the small claims court if this is not resolved to my satisfaction!!
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Francios
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.
Have a great day further
Vodacom Consumer Website Team
Dear Francios
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.
Have a great day further
Vodacom Consumer Website Team
