RB
Riaan B

1 reviews | Active since Apr 2018

10 Jun 2018, 13:21

Vodacom *****ing my Money and refuse to cancel my data contact.

After 93 days now, Vodacom could not solve my signal problem at my work office. I don't have signal at all at my office and I pay for a data contract that I can't use at ALL!!!

I spoke to more than 16 different people and a technician was at my office to resolve the problem, BUT THEY COULDN'T SOLVE THE PROBLEM. Every time they tell me over the phone they will come back to me to give feedback on te problem. But never came back to me!!!

3 Time now I wanted to cancel my data contract but everytime they refused and told me I'm not aloud to.

I received 2 messages from them that tells me the problem has been resolved and they closed my problem request. But the problem is not resolved at all!!! Spoke again to vodacom and they said they will open the problem again. It is 16 days now after they closed my signal problem and I called them to re-open my problem again, but no one contacted me...

We are more than 100 people that struggle with the signal in our area.

I HAD PERFECTLY SIGNAL FOR MORE THAN 8 YEARS IN MY OFFICE AND ON THE 9TH MARCH ALL THE SIGNAL WAS GONE.

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Replies (2)
Vodacom
Vodacom's reply10 Jun 2018, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jun 2018, 11:09
Official

Dear Riaan,

Thank you for taking the time to raise your complaint with our team.

I have handed your complaint over to our Network Co-coordinators for further assistance and they will make contact with you soonest.

We do apologise for the inconvenience caused to you.

Regards

Consumer Website Team