VODACOM *****ING MY MONEY AND DISGUSTING SERVICE

<p>I have a new data contract with Vodacom which started in April 2017.</p> <p>In May i received my 5g data and it VANISHED after 3 days. I called 111 vodacom customer service number and the matter was referred to their back office. it took me several follow ups to get a response, on the 12th the 5gig was restored saying the billing is correct. The restored data VANISHED AGAIN after 3 HOURS .</p> <p>I was told there is nothing they can do about it and it is my usage.</p> <p> </p> <p>The following month of June, the same thing happened. My 5gig data VANISHED after 6 days . As usual i got no help from customer service, only to be referred to the 'back office' which never helps.</p> <p>I went to the store in Alberton, Vodacom Chatz, where i did my contract, I was told there is nothing they can do about it, its Vodacom problem.</p> <p>I left it for June and stayed the whole month without Data which i pay for every month.</p> <p> </p> <p>july came and i left my data unused on purpose, still using the top up I do now and then, the few MB DATA which will last me much longer than the 5GIG, i thought will give me the peace of mind, only to find out that I was WRONG!!!!!!</p> <p>On the 12th July i switched on my DATA for use, for the first time in this month. i use it only for whatsapp and facebook. On the morning of 14th July it is GONE.</p> <p>Bear in mind that i have been a customer of VODACOM for the past 20 years. i have had a data contract of 1gig for the past 4 years which has been going on well, and would even carry over to another month, with same usage.</p> <p>I am extremely unhappy with the kind of service i am getting and no value for my money at all. </p> <p>l dont want this contract anymore and Vodacom must come take their router BACK its useless and #IWANTMYMONEYBACK , #VODACOMPAYBACKTHEMONEY</p> <p> </p> <p>I need an answer TODAY</p> <p> </p> <p> </p> <p> </p>