1 reviews | Active since Jun 2015
Vodacom *****ing my money
<p>My account was debited this morning for +- R1200 for the tablet contact I have with vodacom. The contract has a "softlock" on witch blocks the sim assoon as I go over my limit. It is a R129 1G contract and If I finish the 1G and reach the limit they normally debit +-R400. </p> <p>Now how is it possible to get a bill of over R1000. </p> <p>I have been trying to phone customer care (111) and accounts ( ********** ) and hanging on for a hour at a time without any luck. I went to a vodacom shop in Cresta mall and was told they cant help me. I have to phone customer care (111 ) .</p> <p>Is this the way vodacom treats their clients? and ***** money from their clients and make it impossible to get it back.</p> <p>I wont recoment Vodacom to anyone and will most definitely move my contracts to another service provider assoon as this one expires.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
24 hour later and still no contact from your so called "consultand". I mannaged to get through to accounts department through the call center(1hour ànd 46min phone call) and was basically told it's not Vodacoms problem if the lock doesn't kick in.
If this is not sorted out by Monday morning(5/12/2016 ) I will have no choice but to reverse the debit order and then eft the corekt amount once this all has been resolved!.
24 hour later and still no contact from your so called "consultand". I mannaged to get through to accounts department through the call center(1hour ànd 46min phone call) and was basically told it's not Vodacoms problem if the lock doesn't kick in.
If this is not sorted out by Monday morning(5/12/2016 ) I will have no choice but to reverse the debit order and then eft the corekt amount once this all has been resolved!.