Vodacom *****ing my money

<p>Second time i've had an incident with vodacom, and all i can say is the service that i have received with Vodacom, a massive, well reknown company is absolutely atrocious. </p> <p>My debit order did not go off on 01.06.2016 for my May account for some or other reason as there was money in my account on the 1st of the month when my debit order was due to go off. I then paid the amont of R3649.85 via EFT on the 07th June 2016. I was then debited 3 times in July in order to pay for May's account (which i already paid EFT) and then June's account. I then went onto my bank account and reversed two of the three debit orders that went off my account - since i had then paid double for May's account. After many (i mean a lot) of phone calls to vodacom, finally a lady managed to assist me by telling me the reference number is incorrect on the Proof of Payment and that is why it is not allocated. She gave me the correct reference number and i then refaxed and emailed the proof of payment to vodacom. A couple days later i received an sms to say they received my payment and it would be allocated to my account.....sigh of relief. Now 3 weeks later i get another sms to update my debit order details, when i phone to find out the gentleman on the other line says that I am still in arreas of R3500 odd?????? ***?? How is this now possible. I logged into my vodacom account online and my statement shows that my payment has been made and all that is outstanding is my July's bill which should be debited on the 01.08.2016 - which will most probably not happen since they cancelled my debit order details, and if i pay this EFT, it will most probably also get lost in the system somewhere. </p> <p>I am so appalled by the service i am receiving and feel completely lost that no one at Vodacom is able to assist me and sort out this problem. This will cause my name to be blacklisted, yet i made payment within 7 days of my debit order not going off. How can such a massive company be so useless??</p> <p>I have decided to cancel my vodacom account but that will cost me R8000, so once my contract end date is due in April 2017 - i am cancelling with vodacom.</p>