1 reviews | Active since Jul 2016

18 Jul 2016, 18:12

vodacom *****ing my money

<p>February i contacted vodacom to block one of my numbers and cancel any extra functions on this number because It was used by another person and i wanted to stop it. Contract finished march 2016. The consultant never told me vack in February that i should call back end of march to cancel this specific number. Every month i have been paying for this phone but it was not used by anyone. Middle of June i called the contact centre again to migrate the number to prepaid from end of June and i even received an email confirming migration. Now When i checked on the vodacom App i see im being billed again for this number which is due End of August. I went into the store at Menlyn today 18 july only to be told they are off line, i cannot be assisted. I am very irritated that Vodacom has been *****ing my money. I want this number TO BE CANCELLED and I want all my money back since the contract finished in March. I want my money back.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2016, 05:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team