vodacom *****ing my money
<p>February i contacted vodacom to block one of my numbers and cancel any extra functions on this number because It was used by another person and i wanted to stop it. Contract finished march 2016. The consultant never told me vack in February that i should call back end of march to cancel this specific number. Every month i have been paying for this phone but it was not used by anyone. Middle of June i called the contact centre again to migrate the number to prepaid from end of June and i even received an email confirming migration. Now When i checked on the vodacom App i see im being billed again for this number which is due End of August. I went into the store at Menlyn today 18 july only to be told they are off line, i cannot be assisted. I am very irritated that Vodacom has been *****ing my money. I want this number TO BE CANCELLED and I want all my money back since the contract finished in March. I want my money back.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
