Vodacom *****ing my money
<p>I have a 2 GIG data bundle with Vodacom; last month I went over the 2 GIG and had to pay additional cost because of that. I phoned Vodacom to put a limit on my contract to prevent that from happening again, they sent me the sms with service request number S3-GV73E-EUR39, saying that they will get back to me in 2 working days, so I waited for about a week and they never called back. I also gave them my Vodacom cell number because the number in question is only a data number. So I called them again and the operator ensured me that it was changed so I took his word for it. This month ONCE AGAIN the same thing happened, I phoned Vodacom and the operator told me it will happen, it is an open account and I have to check it myself. This was not the request and service I asked for. I now received a bill of R390.88 instead of R109.00. I demand a refund because someone at Vodacom did not do his or her job properly. I am a loyal customer at Vodacom for over 13 years with 2 contracts and never had any problems. Vodacom better fix this otherwise I will not renew my 2 contracts in the future, this is really bad service and it feels like they are *****ing my money.</p>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
I received this response from Vodacom by someone with the name of Luigi;
“The call limit service is not guaranteed from a technical point of view. If for any reason the limit is not implemented, you are still liable to pay for usage on the account”
"Our Accounts department advised that the data charges will be reduced as a Goodwill Gesture. Once approved, this will result in an effective credit of ( R 398.65 incVAT = R 349.69 exVAT). Please note that no further Goodwill Gesture will be given for any future data charges. Remember that monitoring and managing your account is your responsibility as the customer and that any balance enquiry or Data bundle SMS notification is subject to delays as our billing system is not in real-time"
A month later and the call limit STILL NOT ACTIVATED and NOTING was credited back into my account.
You can keep the money and be sure that I will upgrade NO MORE contracts with Vodacom, this will also go on social media and you will lose more than just R349, 69.
Thanks for nothing!
I received this response from Vodacom by someone with the name of Luigi;
“The call limit service is not guaranteed from a technical point of view. If for any reason the limit is not implemented, you are still liable to pay for usage on the account”
"Our Accounts department advised that the data charges will be reduced as a Goodwill Gesture. Once approved, this will result in an effective credit of ( R 398.65 incVAT = R 349.69 exVAT). Please note that no further Goodwill Gesture will be given for any future data charges. Remember that monitoring and managing your account is your responsibility as the customer and that any balance enquiry or Data bundle SMS notification is subject to delays as our billing system is not in real-time"
A month later and the call limit STILL NOT ACTIVATED and NOTING was credited back into my account.
You can keep the money and be sure that I will upgrade NO MORE contracts with Vodacom, this will also go on social media and you will lose more than just R349, 69.
Thanks for nothing!