NS
Nizaam S

1 reviews | Active since Feb 2017

12 Feb 2019, 17:17

Vodacom *****ing my money

Was charged almost R1600 for data usage i was not informed about when taking out a contract. I took out a laptop contract with vodacom my installments is R469 and you get a wifi router and 1gig of data. Last month i was billed R2295 and got told this was due to out of bundle rates i have wifi at home and never even used the sim card supp**** by vodacom also the agent who did my application never explained to me anything aboug out the out of bundle rates or an open line if i knew i would have gone topup. I do not use the sim and an i am angered that i now received another bill for same amount. I need this rectified and my data usage which i was billed for to the amount of R1500 to be refunded to me immediatley.

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2019, 18:01
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team