JK
Joan K

1 reviews | Active since Jun 2018

20 Jun 2018, 18:58

Vodacom "*****ing" my money

I was contacted by vodacom to sign up for a new 24 contract.. A 5gig router for R179pm. I accepted with the assurance that I could cancel the contract within 14 days. Router was received by me on the 8th June 2018.I phoned them on 12 June to cancel the contract. The router was collected from me on the 14th June. On that same day Vodacom debits my account with R235.08! Firstly.. my debit orders are scheduled for 29th of every month. Secondly... the contract I cancelled was for the amount of R179pm. How /who authorised Vodacom to "*****" R235.08 from me in the middle of the month! After numerous calls, and after speaking to numerous call centre agents, I am told I would have to wait 21 working days before I can be refunded! This is unacceptable VODACOM! You take my money without my permission and now I'm having to wait for you to refund me? I regard this as theft! How dare you access my cheque account without my permission! I want my refund back as quickly as you "stole" it from me!

0
Replies (3)
Vodacom
Vodacom's reply20 Jun 2018, 22:00
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

JK
Joan K's update20 Jun 2018, 22:12
Reviewer Update
Thank you but as I've been told by numerous agents today "we have to follow the process". Well.... Vodam chose to take my money IMMEDIATELY, and now expect me to wait for 21 days!!! I've heard that countless times today and believe me, I will make such a scene if I hear those words ONE MORE TIME! I'm NOT waiting 21 days so they had better have the money refunded TOMORROW 21 July 2018 before COB!
Vodacom
Vodacom's reply21 Jun 2018, 09:28
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)