Vodacom *****ing my money

Ive got a complaint about vodacom about two weeks ago i bought a 100 sms bundle on the vodacom app and it was R33 waited for an hour to find out my 100 sms bundle did not load onto my phone every sms that i send was taken out of my airtime. So ive phoned the customer care line and told them my story so they said it will take up to a week for the sms bundle to show because there is a problem so ive waited the women that spoken to me said vodacom will refund me that sms bundle it is over two weeks now and still no sms bundle on my phone. So vodacom is *****ing my money on my phone and its a contract phone. So the way i feel now is vodacom can shut their network in their ass up. So tired of the network