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nadeemah H

1 reviews | Active since Apr 2015

16 Mar 2017, 13:43

Vodacom *****ing my DATA!!!! Pathetic service as well!!!

<p>i bought 1gig data this morning at about 9o clock and my data is already finish!!! i wasnt even on the internet only chatting on whatsapp and this is the 2nd time its happening and i havent done complaint about it previously... its damn expensive to buy data already with vodacom and to add it goes sooo quickly as well. i would like to find out what is the process on cancelling my contract because im unhappy with the service. i call the contact centre to see if they can assist me they just as useless!!! My Boyfriend called to find out what happened they couldnt assist him because the contract is on my name the consultant confirmed with him , she cant get through to me, when i answered immediately she dropped the call. he had to speak to numerous people still not to get assisted with the info he wanted. He called again and they dont know what happened to his data nobody blady knows whats going on!!! they going to call back in an hour which we all know its not going to blady happen..,WORST FREAKEN NETWORK IN THE WORLD!</p>

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2017, 14:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team