nH
nadeemah H

1 reviews | Active since Apr 2015

16 Apr 2017, 10:21

Vodacom *****ing my data AGAIN!!!

<p>I bought a weekly gb of data as my data was going to expire on the 15.05.17 mid night. I was hardly on the internet only using whatsapp and went onto Facebook. I call the call centre to see if they can assist me , I got an agent by the name of Nthatisi that was assuming I used my data in a few hours which I never do because I was on the internet. On my data usage it only shows i used +-100mb.She than also put me on hold for 15minutes coming back with no positive feedback. Every blady single month when I load data I have the same problem Vodacom *****ing my data... I'm sick and tired dealing with the same problem, I want to cancel my contract with Vodacom!! I was on a call for 30mins but on hold most of the call. Ref: ********** 64. Vodacom has to be the worse network to be with I swear they treat their customers as they stupid. Agents interrupt while a customer is trying to spea**** </p>

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Replies (2)
nH
nadeemah H's update16 Apr 2017, 10:35
Reviewer Update

I want proof of my data usage!

Vodacom
Vodacom's reply16 Apr 2017, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,