nH
nadeemah H

1 reviews | Active since Apr 2015

16 Apr 2017, 10:39

Vodacom *****ing my data AGAIN!!!

<p>I bought a weekly gb of data as my data was going to expire on the 15.05.17 mid night. I was hardly on the internet only using whatsapp and went onto Facebook. I call the call centre to see if they can assist me , I got an agent by the name of Nthatisi that was assuming I used my data in a few hours which I never do because I was on the internet. On my data usage it only shows i used +-100mb.She than also put me on hold for 15minutes coming back with no positive feedback. Every blady single month when I load data I have the same problem Vodacom *****ing my data... I'm sick and tired dealing with the same problem, I want to cancel my contract with Vodacom!! I was on a call for 30mins but on hold most of the call. Ref: ********** 64. Vodacom has to be the worse network to be with I swear they treat their customers as they stupid. Agents interrupt while a customer is trying to speaking. I want proof of my data usage sent to be via email. </p>

0
Replies (5)
Vodacom
Vodacom's reply16 Apr 2017, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Apr 2017, 10:17
Official

Dear Customer

As per our telephonic conversation, your query has been resolved.

Kind Regards

Dane Larson

nH
nadeemah H's update18 Apr 2017, 10:28
Reviewer Update

hi

As per the telephonic conversation with my boyfriend , you were not giving him facts , jus bull**** saying i got a free gig from them out of courtest not because vodacom was wrong... Dane Larson if you think we after blady data you guessed wrong!! we spend soo much damn money every single week on data with vodacom just to wake up and its finished!!!! SO THE QUERY IS NOT RESOLVED AS YOU DIDNT HELP IN ANY BLADY WAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

nH
nadeemah H's update18 Apr 2017, 10:31
Reviewer Update

PS! the free data that was received the last time by vodacom wasnt out of courtesy, it was because vodacom stole the damn data, this is not the first time its happening!! i want like to know how much is the cancellation fee to cancel this damn contract!!!!!!!!!!!!!!!!!!

nH
nadeemah H's update18 Apr 2017, 10:44
Reviewer Update

Vodacom is giving giving false claims as to where the data disappeare!