CP
Christian P

1 reviews | Active since Mar 2018

31 Mar 2018, 16:56

Vodacom *****ing my data

disappointed with Vodacom. My wifi rental is approx R300 for a 10GIG night owl. Suddenly last month I around the 16th of Feb 2018, a bunch of sms es to my wifi router (without LCD Display) telling me that I have run out of data of course I didn't expect it as I have 4 devices each with their own data plans and 10 extra gigs was more than enough. I Needless to say I got saddled with a bill over R6000. I called to querry but no help, so I paid it. But guess what This month as well today in fact, i checked my data usage on my wifi and discovered those smses on the 17th telling me the same thing and again today I was told that i am R2700 over. Thanks Vodacom, I've been loyal since 1998. I think that I've just had enough. I called this afternoon for 20mins, recorded a call suddenly I was put through to a rating your service machine and the call was dropped. When I signed my wifi contract I had asked them to soft lock the sim when the 10gig limit was reached and this worked for the first year. I had also requested notifications to be sent to my primary number, which also stopped last year. Thanks again Vodacom. If there are ******* taking my data, I think that is vodacom to boost they revenue. My combined bills over my lines average over R2000 monthly. But I guess thats not valuable enough vodacom

Thanking you Kindly Harold Paton

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Replies (2)
Vodacom
Vodacom's reply01 Apr 2018, 08:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Apr 2018, 12:45
Official

Good Day

As per our conversation, we've done the refund and another credit for you.

Kind Regards

DL

Best regards,