1 reviews | Active since Mar 2018
Vodacom *****ing my data
disappointed with Vodacom. My wifi rental is approx R300 for a 10GIG night owl. Suddenly last month I around the 16th of Feb 2018, a bunch of sms es to my wifi router (without LCD Display) telling me that I have run out of data of course I didn't expect it as I have 4 devices each with their own data plans and 10 extra gigs was more than enough. I Needless to say I got saddled with a bill over R6000. I called to querry but no help, so I paid it. But guess what This month as well today in fact, i checked my data usage on my wifi and discovered those smses on the 17th telling me the same thing and again today I was told that i am R2700 over. Thanks Vodacom, I've been loyal since 1998. I think that I've just had enough. I called this afternoon for 20mins, recorded a call suddenly I was put through to a rating your service machine and the call was dropped. When I signed my wifi contract I had asked them to soft lock the sim when the 10gig limit was reached and this worked for the first year. I had also requested notifications to be sent to my primary number, which also stopped last year. Thanks again Vodacom. If there are ******* taking my data, I think that is vodacom to boost they revenue. My combined bills over my lines average over R2000 monthly. But I guess thats not valuable enough vodacom
Thanking you Kindly Harold Paton
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
As per our conversation, we've done the refund and another credit for you.
Kind Regards
DL
Best regards,
Good Day
As per our conversation, we've done the refund and another credit for you.
Kind Regards
DL
Best regards,
