1 reviews | Active since Mar 2017
Vodacom *****ing my airtime in cahoots with third party
<p>I complained to Vodacom that my airtime was disappearing too quickly. After investigation they mentioned that it was because I had signed up for a service called Mobile Academy, which charges R10 per day, nearly four months ago. The problem is I never signed up for such a service, or recall even being on such a website. How can Vodacom allow a third party access to my airtime without my consent? To address this issue I was given a call and was basicallly told that I should not have done it and Vodacom cannot do anything about it. This is very unsatisfactory. I checked my phone and I did receive 13 sms's from this alledged service during this time, all from Vodacom numbers. Never does it say that I had signed up for this service or that they are deducting money from my airtime. As of yet no proof that I signed up for this service was provided. Vodacoms conduct shows that they do not care about their customers, and that they are negligent in securing a safe environment for their customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As pertelephonic discussion,feedback provided.
Regards
FM
As pertelephonic discussion,feedback provided.
Regards
FM
