SM
Solomon M

1 reviews | Active since Aug 2019

20 Nov 2019, 22:35

Vodacom *****ing my airtime

Guys please be careful when you buy airtime please use it right away because otherwise you will find your airtime gone. I bought vidacom airtime on the 17/11/19 and i did not use then so today on the 20/11/19 i try to make a call i find that i have a zero balance my airtime is has disappeared when i call their call centre they claim my data was on not knowing i use a dual sim phone and my data is set under cell c not vodacom, i use vodacom sim for calls and sms only. They are *****ing from us guys

0
Replies (2)
Vodacom
Vodacom's reply21 Nov 2019, 07:10
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Nov 2019, 15:00
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per discussion, query has now been resolved.
 
Regards
 
Consumer Website Team