Vodacom *****ing my airtime

Every time I recharge my daughters Vodacom prepaid number, the money disappears within an hour. I have called Vodacom on numerous occasions to no avail they just cannot assist me and the consultant Janine Scott was absolute rude and abusive. This is rather serious as its costly and the other day my daughter had an emergency and she had no airtime to call anyone.. To me and many others out there it seems that Vodacom is *****ing our airtime. No to mention the rude and abusive consultants. Vodacom is putting our lives in danger as well. Can someone from Vodacom please call me urgently?